FAQs

Just like our products, we strive to be completely transparent in our process. That’s why we’ve taken the liberty of including some of the questions that our customers tend to ask us. Take a look below, and please reach out to us if anything is left unclear.

Do you offer international shipping?

Unfortunately at this time we do not ship internationally, but strive to serve our local community at this time, as best as possible.

What are your payment options?

We accept online payments, as well as cash or e-transfer for pick up customers only.

What is your return policy?

If you are unsatisfied with your purchase we will refund up to 50% of your order within 30 days of purchase. We reserve the right to refuse any refund or ask for proof of damaged item.

If an item shows up damaged we offer an exchange with something of equal value or a store credit of equal value. 

Do you grow all your herbs?

We do not grow all of our herbs at this time. We are growing and are expanding the amount of herbs we can grow. For herbs we cannot grow in our climate or do not yet have established on our farm we source from organic trusted suppliers to promise top quality herbal products.

Policies at Homesteading.Healthy Herbals

Transparency and Care

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.

Postal Boxes

Our Shipping Policy

How It Works

LOCAL PICK-UP

If you wish to pick up your item select local pick up at check out. Your items will be in our drop box at the front of the house on Thursdays between 9 am and 6 pm. 

LOCAL DELIVERY

For postal codes J0X 2C0, J0X 3G0, J0X 1E0, and J0X 1X0, We charge $5 for delivery on Fridays

ALL OTHER DELIVERIES

All other deliveries in Canada will be sent out Mondays. All orders placed on Mondays will be sent out the following Monday. This is because we choose to do small batch orders which takes time. This also ensures your products to ship faster and not sit in a postal warehouse for the weekend.

Our Return Policy

If you are unsatisfied with your purchase we will refund up to 50% of your order within 30 days of purchase. We reserve the right to refuse any refund or ask for proof of damaged item.

If an item shows up damaged we offer a store credit of equal value. 

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Privacy at Homesteading.Healthy Herbals

Trust Us with Your Information

Homesteading.Healthy Herbals Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from homesteadinghealthyherbals.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
    [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Homesteading.healthy@outlook.com

Testimonials

Word on the Street

Highly recommended!
I like how they are good for the environment and made from bamboo

Nancy

I love all the different products I've tried so far! Can't wait to try more.

Dee

Daughter Loves the tooth brushes and gets excited when she gets to pick a new colour. They are also great for small mouths and easy to hold for small hands

K.